Millions of people upgrade to ChatGPT Plus to access advanced voice mode or the newest models—only to forget they are paying $20 every single month. Because OpenAI allows you to subscribe via both the Apple App Store and their own website, finding the cancellation button can be incredibly frustrating.

⚠️ Before you begin: You must check your credit card statement. If the charge says "APPLE.COM/BILL," you must follow Method 1. If it says "OPENAI," you must follow Method 2.

Method 1: If Billed Through Apple (iPhone/iPad)

Apple App Store

If you signed up by double-clicking the side button on your iPhone, OpenAI has absolutely no control over your billing. You cannot cancel on OpenAI's website.

1

Open the Settings App

Open the primary "Settings" app (the gray gear icon) on your iPhone or iPad.

2

Tap Your Name

Tap your Apple ID name at the very top of the Settings menu.

3

Cancel Subscription

Tap Subscriptions. Tap ChatGPT in your active list, then scroll down and tap the red Cancel Subscription button.

Method 2: If Billed Directly (Web Browser)

OpenAI Website

If you entered your credit card details directly into your computer browser, you must cancel via the web portal.

  1. Go to chatgpt.com in any web browser and log in.
  2. Click your Profile Icon in the top right (or bottom left, depending on your layout).
  3. Click Settings, then click My Plan.
  4. Click Manage my subscription. This will redirect you to a Stripe billing page.
  5. Click Cancel Plan and confirm.

How to get a Refund on ChatGPT Plus

OpenAI's official policy is that all subscriptions are non-refundable. However, there are two major exceptions:

The EU / UK Law Exception: If you live in the European Union, the UK, or Turkey, you are legally entitled to cancel and receive a full prorated refund if you officially request it within 14 days of your initial purchase.

If you are in the US or outside those regions, your only recourse is if you were accidentally charged multiple times. To request any refund:

  • If you bought via Apple: You must go to reportaproblem.apple.com and submit a refund request to Apple.
  • If you bought via OpenAI: You must open the "Help" widget on chatgpt.com, go to Billing, and request a manual review from a support agent.

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